Customer Onboarding Specialist

• As a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer’s journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one
• As we continue to grow and expand into new territories, we need Customer Onboarding Specialists who have proficiency in certain languages. Right now we see excellent growth in French-speaking markets and need to hire someone with C2 level French or bilingual level French language skills
• Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success
• Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities
• Develop customized onboarding materials and resources in both French and English
• Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process
• Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process
• Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement
• Serve as the primary point of contact for new French-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly

Benefits

• Company stock options provided to every role
• Career advancement opportunities
• Dynamic international culture- This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products
• Strong interpersonal skills and the ability to create a positive first impression with new customers
• C2 level fluency in French and professional proficiency in English are mandatory. English is our company language used internally
• Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment
• Excellent communication, presentation, and training skills
• Proven ability to manage high-volume onboarding projects simultaneously, while maintaining sharp attention to detail
• Strong problem-solving skills and the ability to think critically
• 2+ years of experience in customer onboarding or customer success within the SaaS industry

Izvor: https://www.welcometothejungle.com/en/companies/hostaway/jobs/customer-onboarding-specialist_zagreb_7hxqgt7w

Nivo: senior